Frequently Asked Questions

Question 1

My current spreadsheets are a mess. Do I need to clean them up?

Accepted Answer

No. That is exactly what we do. As part of the setup, we take your existing files—no matter how messy or fragmented—and we handle the cleaning and moving for you. You don't need to fix your data; you just need to hand it over.

Question 2

Is this a full ERP system? How long does it take to learn?

Accepted Answer

No, Clarity is specifically designed to be simpler than an ERP. We strip away the bloat and focus purely on inventory accuracy. Because we set up the system to match your specific workflow, most teams can learn to use it in under 15 minutes.

Question 3

How long does the setup process take?

Accepted Answer

Typical implementation takes 5 to 10 business days. This timeline includes us cleaning your data, configuring your warehouse bins, and running a training session for your staff.

Question 4

We have a unique workflow. Can Clarity adapt to how we work?

Accepted Answer

Yes. Unlike rigid software that forces you to change your process, Clarity fits yours. Whether you need to track specific Lot Numbers, Expiry Dates, or unique Bin Locations, we configure the system to track exactly what matters to your business.

Question 5

Do we need special barcode scanners?

Accepted Answer

No. Clarity runs in any web browser. Your team can use the tablets, laptops, or smartphones you already have to receive and fulfill stock.

Question 6

What is included in the Setup Fee?

Accepted Answer

The Setup Fee covers the manual work of moving your data, building your custom environment, and training your team. We don't just give you a login and wish you luck; we ensure the system is actually working for your business before you pay your first month.

Question 7

What if we decide to leave? Do we keep our data?

Accepted Answer

Absolutely. Your data belongs to you. Clarity includes a 'one-click export' feature that allows you to pull your entire inventory database into a CSV file instantly, at any time. You are never locked in.

Question 8

Is there a long-term contract?

Accepted Answer

No. Clarity is a month-to-month subscription. We believe the value we provide should keep you staying, not a contract. You can cancel at any time.

Question 9

Is there a money-back guarantee?

Accepted Answer

Yes. We offer a 30-Day 'Love It or Leave It' guarantee. If Clarity doesn't simplify your inventory operations in the first month, we will fully refund your Setup Fee and subscription.

Question 10

Who owns the code when you're finished?

Accepted Answer

You do. Upon final payment, you own 100% of the custom code, designs, and assets we created for you. We don't believe in holding your intellectual property hostage.

Question 11

What if I want to move to another team later?

Accepted Answer

We build with standard, modern frameworks and provide clean documentation. This ensures that any professional developer can pick up where we left off without needing a 'decoder ring.'

Question 12

Do you work on existing codebases?

Accepted Answer

Yes. We can audit and modernize existing applications, provided they are built on sustainable technologies. We are happy to help you rescue a stalled project or scale a legacy system.

Question 13

How do you estimate costs?

Accepted Answer

We start with a Discovery phase to understand your exact requirements. From there, we provide a detailed proposal with fixed milestones or a time-and-materials estimate, depending on the project flexibility you need.

Question 14

How long does a typical build take?

Accepted Answer

Small operational tools or MVPs often take 4-8 weeks. Comprehensive enterprise platforms or complex AI integrations typically run 3-6 months. We will give you a realistic timeline before we sign anything.

Question 15

What technology stack do you use?

Accepted Answer

We select the best tool for the job. For web & backend, we rely on Next.js/React and Node.js, paired with SQL or Firebase/Supabase for data. For high-performance logic, we utilize Go. For mobile, we build with Flutter or React Native. On the data and AI side, we leverage Python and occasionally Julia for complex analytics.

Question 16

Do you provide support after launch?

Accepted Answer

Yes. We offer ongoing maintenance retainers to handle security updates, bug fixes, and server monitoring. We want to be your long-term partner, not just a one-off vendor.

Which ELD platforms do you support?

What do my drivers have to do?

What is the free 30-day audit?

How much does DwellWatch cost?

Do you take a percentage of what we recover?

Are we billed per user?

Do invoices go out automatically?

Do you handle the money?

Will we get billed for trucks sitting at our own yard?

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